• Handling coffee shop and specialty restaurant in daily operations. • Planning to achieve the budget and target the profit. • Maintain regular contact with individual customers and build strong relationship with them. • To obtain incremental revenue through up selling at the restaurant. • Tele calling for the guests for special promotions & food festivals. • Consistent improvement in systems & procedures that achieve higher cost efficiency & guest satisfaction. • To control cost & reduce breakage. • Ensure that the guest has a pleasant meal experience by supervision of o Special requirements of the guest. o Unique meal experience. • Co ordinate with departments like kitchen & housekeeping to ensure that all operational hygiene and aesthetic standards of the department are met. • Manage the guest history system and effectively use the guest profiles. Prepare lost customer analysis and give them best service and win them back. • Ensure that all operational standards set for all processes are followed. • To handle the department effectively in absence of assistant restaurant manager. • Ensuring the smooth day to day functioning of the outlet. • Conduct daily briefing of the staff and the supervise the following o Restaurant set up and mise en place. o Reservations o Restaurant inventory. • Make daily duty rotas. • Maintain constant guest contact, build relationships, solicit feedback and monitor the GSTS. • Stay informed about local, national and international best practices, design and entertainment in food and beverage.